Find quick answers to your questions below...
Order Status
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived to my email.
• An item is missing from my order.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
• When will my order ship?
Shipping
• What are my payment choices?
• When I will receive the serial and the download information?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I know if the software is right for me?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How to install my 3 PC’s product on my other two computers?
• I have issues with installation / download, what do I do?
• I lost my key code. Can you locate it for me?
• I ordered a 3 PC product version, but received one product key.
• Which operating system do I have 32 or 64 bit?
• How do I contact you?